Refund policy
At INCITYSTYLE, customer satisfaction is important to us. Please read our Refund, Return, and Order Cancellation Policy carefully before placing an order on www.dresoulwholesale.com .
🔁 Returns & Refund Policy
- Generally, we do not offer refunds or accept returns once the order is placed.
- Orders are dispatched only after full payment is received in our bank account.
- Customers may cancel the order before making the payment without any penalty.
Manufacturing Defects
- In case of manufacturing defects, replacement requests must be raised within 48 hours of delivery.
- The defective product will be replaced and shipped along with your next order.
- No return will be accepted beyond the specified time frame.
🔄 Replacement & Exchange Process
- If a genuine issue is verified, we will Express Ship a replacement at no additional shipping cost.
- If the original product is out of stock, customers may select an alternative product of the same price range.
- If the fault is on the part of www.dresoulwholesale.com , the exchanged item will be shipped free of cost.
- All replacements and exchanges are processed only with prior customer consent.
❌ Order Cancellation Policy
- Customers may request order cancellation at any time before the order is shipped.
- A 10% cancellation penalty will be applied on the total order amount for any canceled order.
- Refunds, after deducting the cancellation charge, will be processed within 7–10 business days to the original payment method.
- Orders that have already been dispatched cannot be canceled.
⚠️ Disclaimer
- All decisions regarding returns, replacements, and refunds are at the sole discretion of dresoulwholesale.com and shall be final and binding.
- dresoulwholesale.com reserves the right to modify or withdraw the replacement guarantee at any time without prior notice.
- All policies are governed and interpreted under Surat Jurisdiction only.
