Refund policy

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At INCITYSTYLE, customer satisfaction is important to us. Please read our Refund, Return, and Order Cancellation Policy carefully before placing an order on www.dresoulwholesale.com .

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🔁 Returns & Refund Policy

• Generally, we do not offer refunds or accept returns once the order is placed.
• Orders are dispatched only after full payment is received in our bank account.
• Customers may cancel the order before making the payment without any penalty.

Manufacturing Defects

• In case of manufacturing defects, replacement requests must be raised within 48 hours of delivery.
• The defective product will be replaced and shipped along with your next order.
• No return will be accepted beyond the specified time frame.

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🔄 Replacement & Exchange Process

• If a genuine issue is verified, we will Express Ship a replacement at no additional shipping cost.
• If the original product is out of stock, customers may select an alternative product of the same price range.
• If the fault is on the part of www.dresoulwholesale.com , the exchanged item will be shipped free of cost.
• All replacements and exchanges are processed only with prior customer consent.

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❌ Order Cancellation Policy

• Customers may request order cancellation at any time before the order is shipped.
• A 10% cancellation penalty will be applied on the total order amount for any canceled order.
• Refunds, after deducting the cancellation charge, will be processed within 7–10 business days to the original payment method.
• Orders that have already been dispatched cannot be canceled.

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⚠️ Disclaimer

• All decisions regarding returns, replacements, and refunds are at the sole discretion of dresoulwholesale.com and shall be final and binding.
• dresoulwholesale.com reserves the right to modify or withdraw the replacement guarantee at any time without prior notice.
• All policies are governed and interpreted under Surat Jurisdiction only.